Downloads
Request documentation for your UPS model.
Documents are available by request.
SZY SUPPORT
Professional Support
for Your UPS System
Product documentation, technical guidance and support for SZY UPS solutions.
Professional SupportProduct DocumentationTechnical GuidanceAfter-sales Assistance
FAQ
Start with common support questions.
Technical Support
Guidance for your system and application.
UPS Knowledge
Explore topics for your power requirements.
- What is a UPS?
- Online vs Offline UPS
- How to Choose UPS Capacity
- Lead-Acid vs Lithium
- What is Double Conversion UPS?
Popular FAQs
Helpful starting points for your inquiry.
How do I choose the right UPS for my application?
Tell us which equipment you need to protect, its load requirements, the installation environment and the backup time you need. Our team can help identify suitable options from the SZY range.
How can I request a battery runtime recommendation?
Include the UPS model, connected load and required backup time in your inquiry. Battery configuration and runtime need to be confirmed for the specific product and application.
Where can I find installation guidance?
Request the user manual for your UPS model. Include the model name and intended installation so our team can provide the relevant documentation and guidance.
How do I request maintenance or after-sales support?
Share your UPS model, the issue you are experiencing and any displayed alarm message. Our team can help with the information relevant to your system. Model-specific procedures should follow the applicable documentation.
What information should I provide about an alarm?
Include the UPS model, the exact alarm code or message and when it appears. Describe the connected equipment and any recent changes to help our team understand your request.
Do you support OEM & ODM customization?
Yes. SZY provides OEM & ODM services for branding, packaging and product configuration requirements. Availability of technical options is confirmed for the applicable model and project.
Technical Support
Discuss your requirements with our team.
Remote Support
Discuss your UPS model and technical requirements with our team.
Maintenance & After-sales
Request model-specific guidance for maintenance and troubleshooting.
Software & Monitoring
Ask about communication and monitoring options for your UPS model.
Need Technical Assistance?
Include your UPS model and requirements.
UPS Knowledge
Explore UPS basics and upcoming guides to power protection, sizing and batteries.
KNOWLEDGE TOPIC
What is a UPS?
Read MoreKNOWLEDGE TOPIC
Online vs Offline UPS
KNOWLEDGE TOPIC
How to Choose UPS Capacity
KNOWLEDGE TOPIC
Lead-Acid vs Lithium
KNOWLEDGE TOPIC